As we know by now, the release of the LEGO Ideas WALL·E (21303) has been nothing short of a complete disaster. It was originally set for release on September 1st but it has since been delayed and has been listed for a February 2016 release on Shop@Home. The limited amount of sets that have shown up at LEGO Brand have already been sold out or recalled with no mentioning of the reason. Presumably it’s because of the weak neck joint but as I and many others have reported, it’s mainly because of the swiveling head.
A post on Reddit from LEGO Customer Service has noted that WALL·E’s head is indeed a problem and this is the first time that we’ve heard LEGO acknowledging it after numerous complaints from various outlets. They also state that they’re working on a fix for the head with a new solution in the next couple of weeks. My guess is that the second wave of recalls is to fix the head swivel which was a problem from the very beginning. I’m not sure why LEGO didn’t fix it when they recalled it the first time for the neck. Stay tuned as we get details on when the LEGO Ideas WALL•E (21303) will be available for purchase again. If you already have the set ahead of this fix, you can either call or email LEGO Customer Service and they’ll most likely send you the parts.
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any chance they’ll send the parts to build the improved head joint to people who already bought the set from the site?
Yea, just call or send them an email.
So wait, I’m confused. I bought the set from a LEGO retail store, and the head joint was indeed a problem. Are they issuing parts to fix it yet, or is the fix only going to be available once the set is re-released?
They’re currently fixing it. You can contact customer service and they’ll send you the parts needed to fix it.
I hope they do not prevent the head from turning around completely…. I was waiting for double points to purchase and that has only recently started for me, honestly it was a purchase for me either way… I am glad to see they are responding to customers, I just hope the solution isn’t worse than the problem 🙂
got this recently and parts shipped 2 days ago.
“Hi there,
Great news! We’ve been looking into how we can improve our LEGO® Ideas 21303 WALL·E set and we have an update for you.
For those fans who feel LEGO
WALL·E’s head moves a bit too freely, our designers have created an
alternative build for the robot’s neck. In case you’d like to try out
this alternative design, we’ve mailed you a small set of extra bricks
and instructions free of charge. These should arrive within 10 working
days.
If you’ve already built your
LEGO WALL·E and you want to try this new design, simply follow the
instructions and use the new bricks to rebuild the robot’s neck. Of
course, if you’re happy with your robot as he is, you can just add these
bricks to your LEGO collection.
Kind regards,”