A few days ago, I reported that the upcoming LEGO Ideas WALL·E (21303) set was possibly being delayed due to an issue with the build. There wasn’t any specifics of what the issue was or how long the release would be delayed because there hasn’t been an official statement by LEGO about it. However, they did mention on Twitter that it would be slightly delayed at LEGO Stores and on Shop@Home but you can find it at other retailers like Toys R Us and such. The Hollywood Reporter is reporting that the set will be available on September 21 but I’m not sure where the source is for that date. I’ve also heard that it might available on September 27. As far as I know, the set is being delayed indefinitely.
The issue in question is the head/neck area where the head connects to the neck. The neck connection isn’t able to support the weight of the head and it will swing backwards every time you tilt the head up. The only problem with you getting it early is that you won’t have the the parts needed to stabilize the head. A few people who already have purchased WALL·E have contacted LEGO Customer Service and they are being sent parts 4211695 and 4265484 to help alleviate the problem but it doesn’t seem to make sense because they only further support the neck more but doesn’t really solve the problem with the joint in the neck holding the head as it will still swing backwards due to lack of friction.
I’ll try to gather more information and report them as they come.
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It’s available starting tomorrow at the German Lego Online Store.
I hear that Europeans ones should be fine.
I can confirm that this issue is not isolated to the USA version. The one I brought in NZ also has this issue.
will the fixed version have a different set number? how do i know if the one i’m buying is the right one?
So is it just a problem with the Lego store stock & that’s why they’re delayed? Or are the ones sold by third parties just not getting fixed?? I wish Lego would even acknowledge there’s an issue not just say there’s a delay. I don’t like it, haha. & I’d rather not be sent parts especially if it’s a half-measure. I’d rather have the right everything in the box from the beginning. I might hold out when mine comes Thursday & just return it…but we’ll see.
Strangely enough, my Amazon preorder shipped today.
mine too
If those parts mentioned are the ones being sent by customer service, then it’s pointless as you said, it does not solve the joint in the neck holding the head with the head rotating freely due to the weight of the head when you tilt it slight to the right or left and the head to simply rotates all the way to the back…. This is very bad of Lego…. 🙁
Just got an email for Lego shipping and it only contains the two pieces mentioned in the blog above. So sad… not a true fix on the neck joint to the head. So it’s still spins freely due to weight… 🙁
Picked up 3 sets at Toys R Us on Friday night. Assembled one and it has the issue.
I checked on the AU Lego store site & it says it’s available. If I purchased this set from there will it be one of the ‘fixed’ sets or is there a chance I could get a set with a loose head?
Anyone know for certain or is it best to wait a few weeks?
There is a motorized version of LEGO Wall-E: https://www.youtube.com/watch?v=tnX7GU6pvJk
I have just bought this set, love the cuteness and I can confirm the weight heavy head issue has NOT been addressed, only the neck part which doesn’t really solve anything.
Thanks for the update Mel. That’s what I and others figured when we saw the parts given to customers with issues. I think LEGO dropped the ball on this one.
I will add a further update if they reply back to my inquiry.
Lego sent me a message saying they are sending 2x – 4265484 page 29 2x – 4211695 page 34. I sent another inquiry as the parts listed are not what I was referring to, very interesting.
here is the last statement I got from LEGO. “our designers worked hard to make a fix so that WALL•E head would stay
in one spot when on display. As you have found a number of fans have
come up with other fixes that are also working very well. Melanie, we
are of course keeping a close eye on this and please feel free to follow
up with us to see if anything does change. Listening to what LEGO fans
have to say helps us get better and better so I’m going to pass your
comments on to our Quality team.”
Brickset is reporting there is a now a second recall.
Yea I saw that. I think it’s because LEGO finally realized the seriousness of the head issue. It’s already “out of stock” until Feb 2016 but it’s really because of the recall.
I completely forgot to mention, Lego sent me the fix with instructions! But not to my friend who also has a Wall-e set. hmm..